Help Centre

Can't find what you're looking for, or is something not clear? Find the answers here.

Lender help Borrower help Finance guides

Frequently Asked Questions

  1. Peer to peer (P2P) investment product closure
  2. What’s happening to my money? Is it still safe?
  3. Will I keep earning interest?
  4. What do I need to do?
  5. How can I get my money back?
  6. Can I sell all of my loans?
  7. Will I be charged for this?
  8. What if I want to keep lending?
  9. Can I deposit more money?
  10. What happens to my ISA?
  11. What happens to my Lending Works loan?
  12. What happens if a loan defaults?
  13. Why are you doing this?
  14. Are there any additional risks?
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Rates & fees

  1. How do I understand the rate of return on my investment?
  2. What is the Target Annualised Return?
  3. What is the Expected Annualised Return?
  4. What is the Current Interest Rate on my loans?
  5. What is an 'annualised return'?
  6. Servicing fees
  7. Quick Withdraw fees
  8. How does Lending Works make money?
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Tax

  1. Do I need to pay tax on my P2P income?
  2. What information do I need to declare to HMRC?
  3. How do ‘Shield contribution adjustments’ affect my tax returns?
  4. What is an Innovative Finance ISA (IFISA)?
  5. What is the Personal Savings Allowance (PSA)?
  6. How are cashback/promotion credits treated for tax purposes?
  7. Can I invest with Lending Works if I don't live in the UK?
  8. Where can I find my tax statements?
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Adding & withdrawing money

  1. How do I add money?
  2. Can I add money by cheque?
  3. How do I set up a regular payment to Lending Works?
  4. How long does it take to add money?
  5. Why is my recent payment not showing in my account?
  6. What are the minimum and maximum amounts I can add?
  7. Why was my card payment declined?
  8. What happens after I add money?
  9. How do I withdraw money?
  10. How long does it take to withdraw money?
  11. How do I change my nominated bank account?
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Risk & regulation

  1. How does Lending Works diversify my investment?
  2. How does Lending Works assess borrowers?
  3. What is the Lending Works Shield?
  4. What happens if a borrower misses a payment?
  5. What happens if a borrower defaults?
  6. What is a Normalisation Period?
  7. What happens if Lending Works fails?
  8. What happens if a borrower dies?
  9. What happens if an investor dies?
  10. How is Lending Works regulated?
  11. Is my investment protected by the Financial Services Compensation Scheme (FSCS)?
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Lending settings

  1. How do I update my lending settings?
  2. What is the difference between automatic and manual investing?
  3. How do I set up automatic investing?
  4. How do I automatically reinvest my repayments?
  5. How do I automatically withdraw loan repayments from my account?
  6. How do I automatically withdraw the interest from my account but reinvest the capital?
  7. When will I receive payments from automatic withdrawals?
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Managing your account

  1. How do I update my contact details?
  2. How do I update my nominated bank account?
  3. How do I update my lending settings?
  4. Where can I find my transaction history?
  5. Where can I find my monthly and annual account statements?
  6. Do you offer a bonus for referring friends to Lending Works?
  7. How do I unsubscribe from emails?
  8. How do I make a complaint?
  9. How do I cancel my account?
  10. How can I help keep my account secure?
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Lending offers

  1. Making lending offers
  2. Automating your lending offers
  3. Managing your lending offers
  4. The loan matching process
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Lending Works

  1. Why we exist
  2. Our vision
  3. Our mission
  4. Peer-to-peer lending explained
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Managing your loans

  1. Understanding your loans
  2. Receiving repayments
  3. How can I access money on loan?
  4. Cancelling lending offers
  5. Closing your lender account
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ISA

  1. Investing in your ISA and annual limits
  2. ISA transfers
  3. ISAs & P2P lending: The basics
  4. Opening multiple ISAs and subscriptions
  5. Opening your Lending Works ISA
  6. Other FAQs relating to ISAs
  7. Withdrawing from your ISA and account closure
  8. Your ISA and tax
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Didn't find what your are looking for?

Contact our support

The Lending Works Shield does not give you a right to a payment so you may not receive a pay-out even if you suffer loss. The Lending Works Trustee has absolute discretion as to the amount that may be paid, including making no payment at all. Therefore, investors should not rely on possible pay-outs from the Lending Works Shield when considering whether or how much to invest. For more information click here.